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Luxury Downunder
Privacy & Security Statement
This statement covers the site www.luxurydownunder.com.au.
Luxury Downunder has not and will not ever sell, rent or lease
personal information collected at the site with any third-parties.
All information that is collected, including credit card details,
are protected using Internet standard 128 bit SSL encryption.
Luxury Downunder does need to provide certain information to
various travel providers, including airlines and hotels, in
the normal course of completing travel arrangements for our
clients. Because Luxury Downunder wants to demonstrate its commitment
to our users’ privacy, its information practices are disclosed
in full below, covering the following.
1. What personally identifiable information
Luxury Downunder collects, how it uses the information and with
whom Luxury Downunder may share user information.
2. What choices are available to users regarding
collection, use and distribution of the information.
3. What types of security procedures are in
place to protect the loss, misuse or alteration of information
under Luxury Downunder’s control.
4. How users can control their information,
or correct any inaccuracies in the information.
If users have questions or concerns regarding this statement,
they should contact
feedback@luxurydownunder.com.au.
1. Information Collection,
Use & Sharing
Luxury Downunder is the sole owner of the information collected
on www.luxurydownunder.com.au.
Luxury Downunder collects information from our users at various
points on the Website.
Luxury Downunder Profile
When a user makes a reservation or submits a travel request,
certain personal information is required by the travel suppliers
in the normal course of business. To save the user time on future
visits, this information is stored in a password protected user
profile. This information is also used to contact the user as
required. Details on how you control this information can be
found below.
Luxury Downunder Booking Engine
When a user makes a live hotel reservation, the hotel requires
a credit card guarantee to accept the booking, although the
user will not be charged until their stay. Luxury Downunder
uses industry standard, 128 bit SSL security to encrypt and
protect this information. Further details on security are found
below.
Secure Payment Form
To receive payment for travel services that cannot be booked
online, a Luxury Downunder consultant will collect credit card
information from the user. In the majority of cases, this information
is collected via telephone. However a user can also elect to
make payment at a secure payment form at the website. This information
is always sent encrypted and is protected with the best encryption
software in the industry - SSL. While on the secure form, the
lock icon on the bottom of Web browsers such as Netscape Navigator
and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when users are just ‘surfing’.
Please refer to “Security” section below.
Cookies
To make a reservation a user's computer must be able to accept
cookies. This is to ensure that the correct information is collected
during the booking process. A cookie is a piece of data stored
on the user’s computer tied to information about the user.
Also when a user creates a profile in the course of making a
reservation, the user has the choice of whether a cookie is
used to remember them on future visits. If a user deletes their
profile at My Trips, the cookie is deleted from their computer.
Log Files
Like most standard Web site servers we use log files. This includes
internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, platform type, date/time
stamp, and number of clicks to analyze trends, administer the
site, track user’s movement in the aggregate, and gather
broad demographic information for aggregate use. IP addresses,
etc. are not linked to personally identifiable information.
Information Sharing
Luxury Downunder's parent company, GlobeNet Travel, is a licensed travel agency and collects certain
personal information in the normal course of its business. This
information is usually required to be shared with certain travel
providers, such as airlines, hotels, tour operators, etc. No
personal information is ever shared with any third-party unless
it is required to complete travel arrangements. Aggregate information,
which is collected by cookies and log files, is used for marketing
purposes and is never linked to personally identifiable information.
Aggregate information is never shared with any third-party.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may
need to disclose personal information when required by law wherein
we have a good-faith belief that such action is necessary to
comply with a current judicial proceeding, a court order or
legal process served on our Web site. Luxury Downunder has not
been required to do so to date.
Business Transitions
In the event Luxury Downunder goes through a business transition,
such as a merger, being acquired by another company, or selling
a portion of its assets, users’ personal information will,
in most instances, be part of the assets transferred. Users
will be notified via email prior to a change of ownership or
control of their personal information.
If as a result of the business transition, the users’
personally identifiable information will be used in a manner
different from that stated at the time of collection they will
be given choice consistent with our notification of changes
section.
Third Party Advertising
Luxury Downunder has never, and does not intend to display any
advertising, including third-party advertising, at the Website.
2. Communications from the
Site
Newsletter
Luxury Downunder does not send unsolicitored correspondence,
newsletters or Internet "Spam". If a user wishes to
subscribe to our monthly newsletter, we ask for contact information
such as name and email address. Out of respect for our users
privacy we provide a way to opt-out of these communications.
Users who no longer wish to receive our newsletter may opt-out
of receiving these communications at My
Trips.
Customer Service
We communicate with users on a regular basis to provide requested
services and in regard to issues relating to their travel arrangements
we reply via email or phone, in accordance with the users wishes.
Links
This Web site contains links to other sites. Please be aware
that we, Luxury Downunder, are not responsible for the privacy
practices of such other sites. We encourage our users to be
aware when they leave our site and to read the privacy statements
of each and every Web site that collects personally identifiable
information. This privacy statement applies solely to information
collected by this Website.
3. Security
Luxury Downunder takes every precaution to protect our users’
information. When users submit sensitive information via the
Web site, their information is protected both online and off-line.
While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect user-information
off-line. All of our users’ information, not just the
sensitive information mentioned above, is restricted in our
offices.
Only employees who need the information to perform a specific
job (for example, our travel consultants or a customer service
representative) are granted access to personally identifiable
information. Our employees must use password-protected screen-savers
when they leave their desk. When they return, they must re-enter
their password to re-gain access to user information.
Furthermore, all employees are kept up-to-date on our security
and privacy practices. Finally, the servers that store personally
identifiable information are in a secure environment.
If users have any questions about the security at our Web site,
users can send an email to
feedback@luxurydownunder.com.au
4. Correcting/Updating/Deleting/Deactivating
Personal Information
If a user’s personally identifiable information changes
(such as post code, phone, email or postal address), or if a
user no longer desires our service, we provide a way to correct,
update or delete/deactivate users’ personally identifiable
information. A user can edit such information at My
Trips. A user also has the choice of deleting their profile
completely at this section.
Notification of Changes
If we decide to change our privacy policy, we will post those
changes to this privacy statement, the homepage, and other places
we deem appropriate so our users are always aware of what information
we collect, how we use it, and under what circumstances, if
any, we disclose it. We will use information in accordance with
the privacy policy under which the information was collected.
If, however, we are going to use users’ personally identifiable
information in a manner different from that stated at the time
of collection we will notify users via email. Users will have
a choice as to whether or not we use their information in this
different manner. However, if users have opted out of all communication
with the site, or deleted/deactivated their account, then they
will not be contacted, nor will their personal information be
used in this new manner.
In addition, if we make any material changes in our privacy
practices that do not affect user information already stored
in our database, we will post a prominent notice on our Web
site notifying users of the change.
Contact Information
If users have any questions or suggestions regarding our privacy
policy, please contact us at
feedback@luxurydownunder.com.au
or visit our Contact Us page for further
options.
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